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Shipping & Returns
How much do you charge for delivery?
Shipping on you order currently varies dependant upon your location and the weight of the product.
Items in the UK below 2kg's are usually shipped by Royal Mail. Either 1st Class delivery with proof of postage being obtained or Special Delivery. Any parcel over 2kg or of high value is shipped via courier in the UK, Europe and the rest of the world. These parcels are fully insured and trackable. If the order is placed online and shipped via a courier, then you will receive a tracking number allow you to trace your parcel.
How long will it take to receive my goods?
We aim to despatch your goods within 1 - 3 days of receipt of order. If we cannot then we will contact you to let you know. Sometimes we are unable to source stock from UK suppliers due to the suppliers.
Royal Mail advises that 90% of first class post in the UK will arrive the next working day, however, the remaining 10% can take up to 3 days!
courier deliveries normally arrive within 1 to 2 working day for England, Wales and Scotland, excluding Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly. For all other UK destinations, allow 2 to 4 working days. For all parcels, through couriers or the Post Office, you will be provided with a tracking number by email on the day the package leaves so you can trace its location at any given point.
We generally find our courier service to be extremely reliable, however, we cannot be held responsible for any costs incurred by deliveries that may have experienced a delay. For parcels inside the UK, should your parcel be accidentally misplaced by the courier and cannot be tracked after two working days then we will despatch a replacement package at our cost.
Do you ship worldwide?
Yes – we ship worldwide, although payment method is by discretion of the company. For all international orders it is always best to contact us prior to order on firstname.lastname@example.org
As stated above, parcels to Europe and the rest of the world are shipped via a royalmail or a courier depending on the weight and value
For an estimate on international delivery times, please consult the worldwide directory on the UPS website.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
All orders shipped inside the EU will not be subject to duty or VAT as per European Commission directives.
How will I know when my order has been shipped?
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. If your order is trackable you can check its progress by logging into your account here .
Do you deliver to work addresses?
We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.
If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person! If you are having your shipment delivered to a work address then we usually require the payment to be made through the Mastercard SecureCode or Verified by Visa payment facility
Do you deliver to BFPO?
We can ship to BFPO addresses, using our standard delivery option. There may
be additional cost. If you are eligible for VAT free purchases then please send a letter of authorization so we can process your order. You will also need to select BFPO as the country so Vat is deducted.
It appears that my order has been damaged in transit – what can I do?
When taking delivery of you order, please remember that you are signing for the package in good order. If the package is damaged this must be noted on the courier's documentation. Once a package is signed for it is done so in good condition and we cannot be held responsible for any damage that may have occurred to the goods prior to delivery.